Privacy notice, EULA, and other legal documents for FluxBit.
Private body: Gigateq (trading as FluxBit) Document version: 1.0 Last reviewed: 2026-05-25
This manual describes the categories of records held by Gigateq in the course of operating the FluxBit network-monitoring software, and the procedure under which a person may request access to those records under PAIA. It is published in fulfilment of section 51 of PAIA and is freely available at https://gigateq.github.io/fluxbit/paia/.
PAIA gives effect to the right of access to any information held by the State and any information held by another person that is required for the exercise or protection of any rights, as guaranteed by section 32 of the Constitution of the Republic of South Africa.
| Item | Detail |
|---|---|
| Name of private body | Stefan Hodgman |
| Trading name | Gigateq (operating FluxBit) |
| Form of body | Sole Proprietorship |
| Information Regulator Registration Number | 2026-019452 |
| Date of Information Officer registration | 25 May 2026 |
| Head of the private body | Stefan Hodgman |
| Information Officer | Stefan Hodgman |
| Postal address | [TO FILL] |
| Physical address | [TO FILL] |
| legal@fluxbit.app | |
| Privacy / data-subject requests | privacy@fluxbit.app |
| Web | https://gigateq.github.io/fluxbit/ |
| Telephone | [TO FILL — optional but recommended] |
The head of the private body is also the Information Officer for the purposes of PAIA section 51(1)(a) and POPIA sections 55 and 56. A deputy information officer has not been designated; in the information officer’s absence, requests may be addressed to the same email and will be actioned on return.
The South African Human Rights Commission (SAHRC) publishes a guide under PAIA section 10 on how a person may exercise their right of access to records. The guide is available in all official languages and is updated periodically.
The Minister has not, at the date of this manual, published a notice under PAIA section 52(2) listing categories of records that are automatically available without a formal request. This section will be updated if such a notice is published and applies to Gigateq.
| Category | Description | Retention | Form |
|---|---|---|---|
| Customer-support correspondence | Emails sent to support@, refunds@, legal@, privacy@, copyright@ at fluxbit.app, together with replies |
Retained for the period of statutory limitation applicable to consumer-protection claims (typically 3 years from last contact under the Consumer Protection Act 68 of 2008) | Electronic (Gmail) |
| Refund records | Internal record of refund decisions and associated correspondence required under the Consumer Protection Act | Same as above | Electronic |
| Microsoft Store sales reports | Aggregated sales and revenue reports supplied by Microsoft to the publisher account; may include country, quantity, currency, and date | Retained for tax-compliance period (5 years under the Tax Administration Act 28 of 2011 unless extended by SARS notice) | Electronic |
| Tax records | Records required to be retained under the Income Tax Act 58 of 1962 and the Tax Administration Act | 5 years from end of tax year | Electronic |
| Source code and design documents | Proprietary intellectual property of Gigateq, hosted in private repositories | Indefinite | Electronic |
| Server logs (speed-test endpoint) | The FluxBit speed-test server at 84.8.137.101 (Oracle Cloud Infrastructure A1, Johannesburg) is operated without persistent access logs; transient request metadata exists only for the duration of an HTTP request |
Effectively zero; no on-disk retention | Transient |
| Legislation | Records held |
|---|---|
| Tax Administration Act 28 of 2011; Income Tax Act 58 of 1962 | Tax records and supporting documentation |
| Consumer Protection Act 68 of 2008 | Refund records, customer-complaint records |
| Protection of Personal Information Act 4 of 2013 (POPIA) | Records of personal-information processing activities, data-subject access requests, and breach notifications (if any) |
| Companies Act 71 of 2008 (if Gigateq is or becomes a registered company) | Statutory company records, share registers, financial statements |
| Electronic Communications and Transactions Act 25 of 2002 | Electronic transaction records |
The following records are available to the public without a formal PAIA request:
| Record | URL |
|---|---|
| Privacy notice | https://gigateq.github.io/fluxbit/privacy/ |
| End User Licence Agreement (EULA) | https://gigateq.github.io/fluxbit/eula/ |
| This PAIA Manual | https://gigateq.github.io/fluxbit/paia/ |
| Microsoft Store product listing | [link will be added after the first Store release] |
Requests must be made on the prescribed Form C (Request for Access to
Record of Private Body) and submitted to the Information Officer at
the contact details in section 1. Form C may be downloaded from the
SAHRC website (https://www.sahrc.org.za/index.php/sahrc-publications/paia)
or requested by email from legal@fluxbit.app and we will send the
current version.
A request must contain:
Where applicable, fees are prescribed in the Regulations to PAIA. At the date of this manual:
Fees may be waived in the Information Officer’s discretion where the amount is trivial relative to the cost of collection.
The Information Officer will decide the request within 30 days of receipt (section 56). Where the request is complex or the record is voluminous, the Information Officer may extend the period by a further 30 days on written notice to the requester (section 57).
A request may be refused on the grounds specified in Chapter 4 of Part 3 of PAIA, including (without limitation):
PAIA does not provide for internal appeal against a private body’s decision. A requester aggrieved by the refusal of access may apply to a court for appropriate relief under section 78 of PAIA, or lodge a complaint with the Information Regulator established under POPIA.
Where the requester is a data subject seeking access to, correction
of, or deletion of their own personal information, the request may
also be made under POPIA section 23 (access) or section 24
(correction / deletion) directly to privacy@fluxbit.app. POPIA
requests do not carry the PAIA request fee.
A person who is aggrieved by the handling of a PAIA or POPIA request may lodge a complaint with the Information Regulator:
This manual will be reviewed when the categories of records held by Gigateq change materially, when the Information Officer’s contact details change, or when the prescribed PAIA fees are amended by the Minister. The current version is always the one published at https://gigateq.github.io/fluxbit/paia/.
This manual is provided in compliance with PAIA section 51 and does not constitute legal advice. A requester who is uncertain of their rights should consult their own legal adviser.